shipping + returns.

the important stuff about getting your goodies from here to there.

Every Homebody order is packed with care and sent on its merry little way from my Chicago studio. I’m a one-woman operation, so things work a little differently around here than they do at the giant warehouses of the world. Here’s what you can expect when ordering from Homebody!

shipping + processing.

when will my order ship?

Most orders ship within 5–7 business days of being placed, although I often get them out sooner! During particularly busy seasons, collection launches or large sales, processing may take a little longer. I make, pack + ship orders myself, so thank you for giving me a little time to get everything just right. Please note: Processing time refers to the time it takes to prepare your order before it ships. It does not include transit time.

how much does shipping cost?

Shipping rates are calculated at checkout based on the weight of your order and its destination. These rates are determined by the shipping carrier, not by Homebody. Orders over $75 ship for a flat rate of $5 within the United States! Any applicable shipping discounts will be reflected at checkout.

how will my order be shipped?

Orders are shipped using USPS or FedEx, depending on the size, weight and destination of the package. Once your order ships, you’ll receive a shipping confirmation email with tracking information so you can follow your goodies on their journey. You can also find tracking information in your Homebody customer account.

do you ship internationally?

Yes! International shipping rates are calculated at checkout based on your location and the contents of your order. Please keep in mind that international shipments may be subject to customs duties, import taxes or other fees imposed by the destination country. Any applicable customs fees, duties or import taxes are the responsibility of the recipient. International delivery times vary depending on the destination, customs processing and shipping carrier.

delivery + tracking.

please double-check your shipping address!

Before completing your order, please make sure your shipping address is correct and complete. If you notice an error after placing your order, contact me as soon as possible. I’ll do my best to make changes before your package ships, but address changes cannot be guaranteed once an order has been processed. If a package is returned because of an incorrect, incomplete or undeliverable address provided at checkout, additional shipping charges may apply to have it sent again.

what if my package is delayed?

Once your order has been handed over to the shipping carrier, delivery times are largely out of my hands. Weather, holidays, carrier delays and other unexpected circumstances can occasionally affect transit times. If your package seems to be taking the scenic route, your tracking information is the best place to start. You can also contact the shipping carrier directly for more information about its location or estimated delivery date.

what if my package says delivered, but i can’t find it?

First, check around your delivery area, including porches, mailrooms, building entrances and anywhere your carrier might have left the package. It’s also worth checking with neighbors or other members of your household. If your package is still missing, contact your local post office or shipping carrier. They generally have access to more detailed delivery information than I do. You may also need to submit a missing-mail request or carrier claim. Please feel free to contact me if you need help locating your tracking information or gathering details for a claim.

Packages marked as delivered are not automatically eligible for replacement or refund. Missing-package situations are reviewed individually, taking into account the available tracking and delivery information.

do you offer local pickup?

Not currently! While I don’t offer studio pickup, you can find Homebody goodies at independent retailers and local markets throughout the year. Check out the Shop Locally page or Market Schedule to see where you can find us in person.

returns + exchanges.

what’s your return policy?

Because many Homebody products are intended for personal care or use on the skin, all sales are generally final for safety + sanitary reasons. I want you to love your goodies, though, and I understand that occasionally something doesn’t go as expected. Certain return or exchange requests may be reviewed on a case-by-case basis. Any approved return or exchange must be authorized in advance, and products must be unopened, unused + in their original condition. Sale items, gift cards + lip balms are final sale and are not eligible for standard returns or exchanges. Please don’t send anything back without contacting me first!

what if something arrives damaged?

Oh no! While I take care when packing every order, sometimes packages have a rough trip. If your order arrives damaged, please email hello@homebodycandleco.com with your order number and clear photos of the damaged product + its packaging. Please reach out as soon as possible, preferably within 48 hours of delivery, so I can review the issue promptly. When possible, I’ll send a replacement.If the item is sold out, discontinued or otherwise unavailable, we’ll work toward an appropriate resolution, which may include store credit. Please hang on to the damaged item and packaging until we’ve had a chance to review everything.

what if i received the wrong item?

Whoops! Sometimes mistakes happen. If you receive something you didn’t order, please email hello@homebodycandleco.com with your order number and a photo of what arrived. I’ll get the correct item headed your way as quickly as possible, at no additional cost to you.

what if i don’t like the scent i ordered?

I completely understand! Fragrance is incredibly personal, and buying something you can’t smell first can be tricky. That’s why I provide detailed scent descriptions, fragrance notes + a Scent Finder Quiz to help you choose. Because scent preferences vary from person to person, disliking a fragrance doesn’t automatically qualify an item for a return or refund. However, I’m happy to review exchange requests individually. Any approved exchange must involve an unopened, unused product in its original condition.

who pays for return shipping?

For approved returns or exchanges, customers are responsible for return shipping costs unless the return is necessary because of an error made by Homebody. I recommend using a shipping service that provides tracking information, as I can’t assume responsibility for return packages lost or damaged in transit.

when will i receive my refund or store credit?

Once an approved return has been received and inspected, I’ll process the applicable refund or store credit. Depending on the circumstances, resolutions may include a replacement, exchange, store credit or refund to the original payment method. If a refund is issued, the time it takes to appear in your account depends on your bank or payment provider. Any rights or remedies required by applicable law still apply.

a little note about handmade goodies.

Every Homebody product is made with care, and small variations can happen from batch to batch. Changes in temperature during shipping may occasionally affect the appearance or consistency of certain products, particularly candles and products containing oils or butters. These changes don’t necessarily mean something is wrong with your goodies! For example, a candle may develop a slightly uneven surface after spending time in a hot delivery truck.

If something arrives looking unusual and you’re not sure whether it’s normal, please reach out with a photo. I’m happy to take a look!

still have questions?

I’m always happy to help! For questions about an existing order, please include your order number so I can find everything quickly.

Email: hello@homebodycandleco.com

You can also visit our FAQ for answers to more commonly asked questions. Thanks for supporting a small business + for being patient with the real human behind your Homebody goodies. It means a whole lot. ♡